Customer service agent, 100% remote
What makes an open application worthwhile
We only work for stores on Shopify and we do that in Zendesk. An open application makes sense if you bring most of this:
- experience in customer service, preferably for an online store or e-commerce brand
- hands-on experience with Zendesk or a comparable helpdesk such as Gorgias, Freshdesk or Trengo
- knowledge of Shopify: orders, returns, discount codes and Shopify Payments
- excellent written English; Dutch or another language is a plus
- you like working independently from home, in a virtual office with fixed working hours
- you would rather solve a question yourself than pass it on
How we work
The team of 20+ agents works from Albania, Suriname and the Netherlands and is led by our COO Redona. You work in our clients' Zendesk environments, with macros and AI support, and you are measured on tickets per hour, response time and customer satisfaction. New colleagues get an onboarding period with training, after which we review weekly. The work is fully remote; a few times a year we meet up in Albania. Our working language is English.
How to apply
- Email your CV and a short motivation to info@backbonecustomerservice.com. Mention which helpdesk and which e-commerce platform you have worked with.
- If your profile fits, we ask you to record a short video about yourself.
- Then there is an interview with our COO, in which we also test your English.
- If there is no seat at that moment, we keep your application and let you know as soon as there is.