Customer Service Agent | 100% remote | A-players only
Job description
Backbone Customer Service is hiring a high-performance Customer Service Agent. This is an A-player role.
We are looking for someone who takes ownership, thinks ahead, communicates clearly, and performs well under pressure. If you want a loose environment with low accountability, this is not the right fit.
What you’ll do:
You will help us deliver excellent customer support for eCommerce brands/dropshipping on Shopify.
Your work will include:
- handling tickets professionally and efficiently
- solving problems instead of passing them on
- communicating clearly and consistently
- working inside a virtual office
- staying active during working hours
- hitting KPIs and improving over time
We value people who ask smart questions, learn fast, and follow through without needing to be chased.
What we’re looking for:
- Strong customer service experience
- A-player mindset
- Reliable, proactive, and coachable
- Comfortable working in a virtual office
- Able to work independently
- Clear written communication
- Strong problem-solving skills
- Serious about performance and growth
What success looks like:
- You stay present and dependable
- You respond quickly and professionally
- You solve issues efficiently
- You communicate clearly with the team
- You meet performance targets consistently
- You raise the standard around you
Salary & Benefits:
- Base salary: €5/hour during the 3-month training period
- After training: €6/hour. If you really turn out to be an A player, salary can quickly increase to €7/hour
- Hours: you will gradually build up to full-time hours after onboarding
- Performance bonus: up to 20% monthly bonus based on ticket/hour and SLA performance
- Signing bonus: €100 upon successful hiring
- Referral bonus: €150
- Unlimited leave days: must be requested and approved 2 months in advance
- 100% remote
- Team meetings in Albania
Who should apply?
Apply if you are an A-player who wants:
- a serious team
- clear standards
- real responsibility
- room to grow
- a performance-based environment
How applying works:
- Send us your CV at info@backbonecustomerservice.com
- After you get through CV selection, we’ll ask you to make a short video about yourself answering some questions
- After you get through the video selection, you will have an interview with our COO in Albanian (English proficiency is tested)
- After internal review we will let you know if you’ve made it to the team.