Limited onboarding capacity
Limited onboarding capacity
Limited onboarding capacity
Trusted by E-com brands and communities.
World
World
Class AI-First
Class AI-First
Customer Service
Customer Service
for
for
D2C Shopify
D2C Shopify
Brands
Brands
We are Backbone Customer Service (BCS) and help online stores scale smarter with AI-first customer service. AI resolves your routine tickets instantly. Our expert EU-based agents handle the complex conversations. Your brand stays protected, your customers stay loyal.
We power e-commerce brands with AI-first customer service that's fast, transparent, and built for scale. AI handles the volume. Our agents handle the complexity. Your customers stay happy and your brand stays strong.
We power e-commerce brands with AI-first customer service that's fast, transparent, and built for scale. AI handles the volume. Our agents handle the complexity. Your customers stay happy and your brand stays strong.
Full Transparency
Full Transparency
All-in Pricing
All-in Pricing
Realtime Insights
Realtime Insights
AI-First Customer Service
AI-First Customer Service
Proven Expertise
Proven Expertise
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
1+ Million Tickets Successfully Handled
20+ Professional Agents
40+ Clients and Agencies
1+ Million Tickets Successfully Handled
20+ Professional Agents
Testimonials
1+
1+
Professional Agents
4+
4+
Clients & Partners
0M+
0M+
Tickets Handled Successfully
Tickets handled
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
Start Scaling Effectively
Start Scaling Effectively
01. START >
02.
03.
04.
Data collection
Fill out our questionnaire so we can understand your business, ticket volume, and specific needs.
Tailored Setup
Data Collection
Business Insights
BACKBONE
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/ per ticket
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/ per ticket
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/ per ticket
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/ per ticket
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/ per ticket
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/ per ticket
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together