Few spots available in Q4
Few spots available in Q4
Few spots available in Q4
Why
We exist
and
What we do
Shaping next-gen experiences through design, tech, and purpose. At Backbone innovation isn't just a buzzword — it's our foundation.
We started Backbone because we were fed up with competitors hiding the truth—no transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and customer service you can trust. That’s why we’re here—to set a new standard.
We started Backbone because we were fed up with competitors hiding the truth—no transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and customer service you can trust. That’s why we’re here—to set a new standard.
We started Backbone because we were fed up with competitors hiding the truth—no transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and customer service you can trust. That’s why we’re here—to set a new standard.
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
3+ Million Tickets Successfully Handled
40+ Professional Agents
50+ Clients and Agencies
3+ Million Tickets Successfully Handled
40+ Professional Agents
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
3+ Million Tickets Successfully Handled
40+ Professional Agents
50+ Clients and Agencies
3+ Million Tickets Successfully Handled
40+ Professional Agents
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
3+ Million Tickets Successfully Handled
40+ Professional Agents
50+ Clients and Agencies
3+ Million Tickets Successfully Handled
40+ Professional Agents
Our Secret Sauce
Speed, scale, and style powered by the engine behind excellence
TRUST
Complete Transparency
Always have real-time insights into ticket volumes, performance, hours worked, and clear, accurate billing. No surprises, just control.
TRUST
Complete Transparency
Always have real-time insights into ticket volumes, performance, hours worked, and clear, accurate billing. No surprises, just control.
TRUST
Complete Transparency
Always have real-time insights into ticket volumes, performance, hours worked, and clear, accurate billing. No surprises, just control.
INNOVATION
Human + AI Excellence
Smart AI tools enhance efficiency, but every interaction is overseen by real people to ensure a personal, high-quality customer experience.
INNOVATION
Human + AI Excellence
Smart AI tools enhance efficiency, but every interaction is overseen by real people to ensure a personal, high-quality customer experience.
INNOVATION
Human + AI Excellence
Smart AI tools enhance efficiency, but every interaction is overseen by real people to ensure a personal, high-quality customer experience.
KNOWLEDGE
Proven Expertise
With 4 years of experience and certified Zendesk expertise, we’ve successfully supported businesses with tailored, effective solutions.
KNOWLEDGE
Proven Expertise
With 4 years of experience and certified Zendesk expertise, we’ve successfully supported businesses with tailored, effective solutions.
KNOWLEDGE
Proven Expertise
With 4 years of experience and certified Zendesk expertise, we’ve successfully supported businesses with tailored, effective solutions.
Premium
customer service
Did you know that customer service prevents holds? Reduces disputes? And even increases sales?
Premium
customer service
Did you know that customer service prevents holds? Reduces disputes? And even increases sales?
Premium
customer service
Did you know that customer service prevents holds? Reduces disputes? And even increases sales?
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues — we’re a family united by a shared passion for helping businesses thrive. Each member brings their own strengths, creativity, and energy to the table, making every day an opportunity to learn, grow, and support one another. We believe in working hard, celebrating wins together, and always putting people first — whether that’s our clients, their customers, or each other. With a mix of professionalism and fun, our team is dedicated to creating seamless customer experiences while building lasting relationships. Together, we’re the backbone that keeps businesses strong — and we’re proud to do it with heart, positivity, and a lot of teamwork!
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues — we’re a family united by a shared passion for helping businesses thrive. Each member brings their own strengths, creativity, and energy to the table, making every day an opportunity to learn, grow, and support one another. We believe in working hard, celebrating wins together, and always putting people first — whether that’s our clients, their customers, or each other. With a mix of professionalism and fun, our team is dedicated to creating seamless customer experiences while building lasting relationships. Together, we’re the backbone that keeps businesses strong — and we’re proud to do it with heart, positivity, and a lot of teamwork!
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues — we’re a family united by a shared passion for helping businesses thrive. Each member brings their own strengths, creativity, and energy to the table, making every day an opportunity to learn, grow, and support one another. We believe in working hard, celebrating wins together, and always putting people first — whether that’s our clients, their customers, or each other. With a mix of professionalism and fun, our team is dedicated to creating seamless customer experiences while building lasting relationships. Together, we’re the backbone that keeps businesses strong — and we’re proud to do it with heart, positivity, and a lot of teamwork!
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together