Limited onboarding capacity
Limited onboarding capacity
Limited onboarding capacity
Why
We exist
and
What we do
AI-first customer service, built exclusively for Shopify. We exist because outsourced CS was broken: no transparency, vague analytics, and no idea where your money goes.
We started Backbone because we were fed up with competitors hiding the truth. No transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and AI-first customer service you can trust. That's why we're here. To set a new standard.
We started Backbone because we were fed up with competitors hiding the truth. No transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and AI-first customer service you can trust. That's why we're here. To set a new standard.
We started Backbone because we were fed up with competitors hiding the truth. No transparency, vague analytics, incorrect billing, and no idea where your money goes. Businesses deserve better: clear insights, honest pricing, and AI-first customer service you can trust. That's why we're here. To set a new standard.
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their deep Zendesk and e-commerce expertise into Backbone Customer Service. They build AI-first customer service operations for Shopify brands, combining AI for speed and scale with expert human agents for the conversations that matter most. Focused on transparency, efficiency, and real results.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce operators
2020-Now
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
1+ Million Tickets Successfully Handled
20+ Professional Agents
40+ Clients and Agencies
1+ Million Tickets Successfully Handled
20+ Professional Agents
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
1+ Million Tickets Successfully Handled
20+ Professional Agents
40+ Clients and Agencies
1+ Million Tickets Successfully Handled
20+ Professional Agents
Our Secret Sauce
Speed, scale, and style powered by the engine behind excellence
TRUST
Complete Transparency
Always have real-time insights into ticket volumes, performance, hours worked, and clear, accurate billing. No surprises, just control.
TRUST
Complete Transparency
Always have real-time insights into ticket volumes, performance, hours worked, and clear, accurate billing. No surprises, just control.
INNOVATION
AI-First, Human When It Matters
AI resolves routine tickets autonomously at machine speed. Our experienced agents focus on the complex, sensitive conversations where human judgment makes the difference.
INNOVATION
AI-First, Human When It Matters
AI resolves routine tickets autonomously at machine speed. Our experienced agents focus on the complex, sensitive conversations where human judgment makes the difference.
KNOWLEDGE
Proven Expertise
With 6+ years of experience as professionals and e-commerce operators, we've built and scaled Shopify customer service operations for 40+ clients.
KNOWLEDGE
Proven Expertise
With 6+ years of experience as professionals and e-commerce operators, we've built and scaled Shopify customer service operations for 40+ clients.
AI-First
customer service
Did you know that great customer service generates more sales and increases brand loyalty?
AI-First
customer service
Did you know that great customer service generates more sales and increases brand loyalty?
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues. We're a tight-knit group united by a shared mission to deliver the best customer service in the Shopify ecosystem. Each member brings their own strengths, expertise, and energy, making every day an opportunity to raise the bar. We combine AI-first operations with genuine human care, and we're proud to do it with heart, skill, and a lot of teamwork.
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues. We're a tight-knit group united by a shared mission to deliver the best customer service in the Shopify ecosystem. Each member brings their own strengths, expertise, and energy, making every day an opportunity to raise the bar. We combine AI-first operations with genuine human care, and we're proud to do it with heart, skill, and a lot of teamwork.
TEAM
Our Core Legends!
At Backbone Customer Service, our team is more than just colleagues. We're a tight-knit group united by a shared mission to deliver the best customer service in the Shopify ecosystem. Each member brings their own strengths, expertise, and energy, making every day an opportunity to raise the bar. We combine AI-first operations with genuine human care, and we're proud to do it with heart, skill, and a lot of teamwork.
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together