Few spots available in Q4
Few spots available in Q4
Few spots available in Q4
Trusted by E-com brands and communities.
Customer
Customer
Service
Service
and
and
GMC Compliance
GMC Compliance
for
for
E-Com
E-Com
Brands
Brands
We help online stores scale without the stress - offering human-backed customer service and expert GMC compliance solutions that keep your sales flowing, your brand strong, and your accounts healthy.
We power e-commerce brands with customer service that’s clear, responsive, and built for scale — plus GMC compliance to keep your accounts safe.
We power e-commerce brands with customer service that’s clear, responsive, and built for scale — plus GMC compliance to keep your accounts safe.
Full Transparency
Full Transparency
All-in Pricing
All-in Pricing
Realtime Insights
Realtime Insights
Human + AI Excellence
Human + AI Excellence
Proven Expertise
Proven Expertise
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
3+ Million Tickets Successfully Handled
40+ Professional Agents
50+ Clients and Agencies
3+ Million Tickets Successfully Handled
40+ Professional Agents
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
Automated Real-time Insights
Human+ AI Excellence
5+ Years Experience
3+ Million Tickets Successfully Handled
40+ Professional Agents
50+ Clients and Agencies
3+ Million Tickets Successfully Handled
40+ Professional Agents
Testimonials
1+
1+
Professional Agents
4+
4+
Clients & Partners
0M+
0M+
Tickets Handled Successfully
Tickets handled
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
01
/ 03
"Transparent and reliable partner. You have a clear overview of everything and know exactly what is being done."
Quint A.
E-commerce Brand Owner
02
/ 03
"Now, 2.5 months later, the GMC is still live. Good service and they keep their word."
Joey F.
E-commerce Dropshipping
03
/ 03
"All my students GMC's pass the inspection. Clear communication through Miro board."
Pira B.
Business Coach
Start Scaling Effectively
Start Scaling Effectively
01. START >
02.
03.
04.
Onboarding with personal dashboard
Fill out our questionnaire so we can understand your business, ticket volume, and specific needs.
Tailored Setup
Data Collection
Business Insights
01. START >
02.
03.
04.
Onboarding with personal dashboard
Fill out our questionnaire so we can understand your business, ticket volume, and specific needs.
Tailored Setup
Data Collection
Business Insights
01. START >
02.
03.
04.
Onboarding with personal dashboard
Fill out our questionnaire so we can understand your business, ticket volume, and specific needs.
Tailored Setup
Data Collection
Business Insights
BACKBONE
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Jeff & Dylan
The Founders
Jeff and Dylan are longtime friends who turned their passion for service into Backbone Customer Service. They help businesses grow by providing reliable GMC solutions and seamless customer support. Focused on clarity and efficiency, they work with teams to build stronger customer relationships — while always keeping people at the heart of every interaction.
Founders at Backbone Customer Service
2024-Now
Zendesk Professionals
2020-Now
E-Commerce owners
2020-Now
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/month
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/month
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
GMC Approval
Need help resolving Merchant Center approval issues? We’ll get you set up for success.
Approval duration
1 - 6 Weeks
€2000,-
one time fee
No cure no pay
Live status tracking in Miro
Approval team with 4+ year experience
Quick fixes/insiders/silver bullets don’t exist
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/month
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/month
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
GMC Approval
Need help resolving Merchant Center approval issues? We’ll get you set up for success.
Approval duration
1 - 6 Weeks
€2000,-
one time fee
No cure no pay
Live status tracking in Miro
Approval team with 4+ year experience
Quick fixes/insiders/silver bullets don’t exist
Explore pricing
Basic customer service
Perfect for dropshippers or starting brands that just need the basics handled reliably.
Start onboarding in
1 - 2 Weeks
CUSTOM
/month
Email support with standard 24h response time
Dispute handling on all payment processors
Zendesk setup + reporting dashboard
Entry-level AI assistance (monitored by agents)
Premium customer service
Built for ambitious e-commerce brands that want customer service to be a true growth driver. Custom SLAs with lightning-fast responses (as quick as 6h)
Start onboarding in
3 Days
CUSTOM
/month
6h response SLAs for rapid resolutions
VIP customer prioritization for top clients
All-channel support from chat to social DMs
AI-powered workflows with human oversight
GMC Approval
Need help resolving Merchant Center approval issues? We’ll get you set up for success.
Approval duration
1 - 6 Weeks
€2000,-
one time fee
No cure no pay
Live status tracking in Miro
Approval team with 4+ year experience
Quick fixes/insiders/silver bullets don’t exist
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Your Questions, Answered
Helping you understand our process and offerings at Backbone Customer Service.
What types of customer service do you offer?
How does BCS combine AI with human agents?
Our AI handles routine queries instantly, improving response speed and reducing volume. Meanwhile, our human agents manage more complex or sensitive cases—ensuring empathy, quality control, and escalation when needed. This blended model enhances efficiency while preserving high-resolution outcomes. We offer a basic support and premium support plan.
What kind of businesses do you serve?
How does BCS ensure quality and performance?
What should I look for in a customer service outsourcing partner?
Are references or case studies available?
How does your pricing work?
What is GMC approval and how can you help with it?
How customizable are your services?
Can you scale up or down quickly?
How do you handle data security and compliance?
Why choose you over hiring an in-house team?
What does the onboarding process look like?
What if I need changes or support after onboarding?
How do I get started?
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together
Let's Connect
Want to claim your spot?
Let's make it happen together