Premium AI-first customer service.
Real rates. Real brackets. Real availability fees. No "call us for a quote" games. Here's exactly what you'd pay, for exactly what you'd get.
Volume-aware by design
Rates drop at 500 and 2,000 tickets. The more we handle, the less each ticket costs. Built in, not negotiated.
AI + EU agents, not offshore
AI clears routine tickets in seconds. Our EU-based humans handle what needs judgment, empathy, and brand voice.
Monthly, never annual
Monthly contract. Cancel, scale up, or adjust channels any cycle. We only ask for notice before the next billing date.
The rates, side by side.
No hidden brackets, no "call us." Here's exactly what you'd pay per ticket at every volume. For both tiers.
See what you'd actually pay.
Drag the slider to your estimated monthly ticket volume. Rates drop at 500 and 2,000 tickets. The more we handle, the less each ticket costs.
Brands vs. Dropshippers. What you actually get.
Both tiers run on the same AI-first engine and the same EU-based agent team. The difference is how much of your customer experience we take off your plate.
Before you book the call.
The questions we get most often. Answered straight.
What counts as a ticket?
One ticket = one customer conversation, no matter how many messages it takes to resolve. If the same customer replies a week later with a new issue, that's a new ticket.
What happens if I go over my volume bracket mid-month?
Nothing dramatic. You pay the bracket rate for the tickets handled in that bracket. If you finish the month at 600 tickets on the Brands tier, the first 500 are at €2.65 and tickets 501–600 are at €2.45. The next month's prepayment adjusts accordingly.
Do unused tickets roll over?
No. Each month stands on its own. That's why the calculator gives you a realistic estimate. We'll size your plan to your actual volume, not a padded ceiling.
Can I really cancel or adjust monthly?
Yes. You're on a monthly contract. Scale up channels, downgrade, or cancel. We only ask for notice before the next billing cycle (the 1st or 16th of the month).
Why do I prepay?
Two reasons: it keeps billing transparent (no surprise invoices), and it lets us staff agents against real committed volume instead of guessing. If you end up below your bracket, we work it out in the next invoice.
What's actually covered by the availability fee?
Your dedicated Zendesk Enterprise seat, AI setup, ChannelReply integration with your Shopify store(s), and the six automated reporting dashboards you get access to. For Brands, it also covers the custom process work and monthly strategy meetings.
How is dispute handling different between tiers?
Brands: disputes are included in the ticket price. We handle Shopify chargebacks, PayPal disputes, and more using our documented SOPs.
Dropshippers: disputes are billed per dispute at €1.50 each, on top of tickets. Same SOPs, same outcomes. Just unbundled so you only pay for what you need.
How fast can we go live?
Brands: 3 days from contract to go-live.
Dropshippers: 1–2 weeks, because we configure your Zendesk and ChannelReply from scratch.
What's the €25/hour advisory rate for Dropshippers?
Anything outside standard email ticket handling. Custom analyses, one-off reporting, process consulting, training sessions. Brands get all of this unlimited; Dropshippers get it à la carte.
I'm not sure which tier I fit in.
Message us on WhatsApp. We'll look at your store(s), ticket volume, and channels, and send you a tailored quote within 48 hours. No pitch. Just a clear answer.
Get your tailored quote.
Message us on WhatsApp and we'll look at your ticket volume, channels, and brand needs. You'll get a tailored quote within 48 hours. Monthly contract, no pressure.
Contact us on WhatsApp →