Legal
Privacy policy
Your trust matters. This policy explains what data we collect, why we collect it, and how we keep it safe.
Backbone Customer Service ("we," "us," "our") is committed to protecting your privacy and ensuring the security of any personal data you share with us. This Privacy Policy explains how we collect, use, and protect your information in compliance with applicable laws and regulations.
Information we collect
- Basic contact info (name, email, phone) when you reach out
- Details about your business, including services requested, ticket volumes, and customer service needs
- Website usage data (cookies, IP address, browser type) for analytics
Use of your information
The information we collect is used strictly to improve your experience with our agency. We use your contact details to respond to inquiries, follow up on project discussions, share proposals or invoices, and deliver services effectively. Internally, we may analyze anonymized user behavior to enhance our website's performance and usability. You won't receive marketing emails from us unless you explicitly opt in, and we never sell or trade your personal information to outside parties. Our focus is on providing value through transparent, respectful communication.
Cookies technologies
Cookies are small files stored on your device that help us understand how you interact with our website. We use them to analyze and measure traffic, and tailor your browsing experience. These cookies may track metrics like time spent on pages, click-through paths, or device type. While cookies are helpful, we understand your right to privacy: you can choose to disable or manage them through your browser settings. Disabling cookies may limit some site functionality, but it won't prevent access to most of our content.
Third-party services
To operate efficiently and deliver the best service possible, we occasionally use third-party tools such as Google Analytics, cloud-based project management platforms, email service providers, and secure payment gateways. These tools may process limited personal data on our behalf. However, we ensure that any third party we work with is reputable, secure, and fully compliant with privacy regulations. They're only given access to the data necessary for their service, and they are contractually obligated to protect it and use it only for authorized purposes.
- Google Analytics (for website insights)
- Payment processors (for invoicing)
- Cloud platforms (for project collaboration)
Your rights
Your data belongs to you, and you have full control over it. If you'd like to review the personal information we have on file, correct outdated or inaccurate details, or request deletion of your data, just reach out to us. You also have the right to withdraw any consent or opt out of communications at any time. We respect your choice and will respond to any requests as quickly and transparently as possible. We're here to make your experience easy, respectful, and in full compliance with your privacy rights.
Contact
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Backbone Customer Service
support@backbonecustomerservice.com
WhatsApp: (085) 333 23 89
Trasmolenlaan 12, 3447GZ Woerden, Utrecht, Netherlands